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Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution

Adtech Global Deploys Interactive Intelligence Customer…

16 Ideas You Can Try From Skipton Building Society’s Contact Centre

16 Ideas You Can Try From Skipton Building Society’s…

Genesys Announces Investment from Hellman & Friedman

Genesys Announces Investment from Hellman & Friedman

Interactive Intelligence Hires New Chief Marketing Officer

Interactive Intelligence Hires New Chief Marketing Officer

White Paper: Benefits of Personalising IVR – An eir Case Study

White Paper: Benefits of Personalising IVR – An…

Voting Opens For Our 2016 Technology Awards

Voting Opens For Our 2016 Technology Awards

How to Get Buy-In for… Workforce Management (WFM) Software

How to Get Buy-In for… Workforce Management (WFM) Software

White Paper: Trends 2016 – The Future of Customer Service

White Paper: Trends 2016 – The Future of Customer…

Case Study: Quicken Deploys Cloud Solution

Case Study: Quicken Deploys Cloud Solution

Interactive Intelligence Launches New Promotion

Interactive Intelligence Launches New Promotion

Genesys Announces Global G-Summit Event Series

Genesys Announces Global G-Summit Event Series

How Will Artificial Intelligence Change the Contact Centre Industry?

How Will Artificial Intelligence Change the Contact…

An Introduction to… Using Outbound Text Messages for Customer Service

An Introduction to… Using Outbound Text Messages for…

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure

Interactive Intelligence Positioned as a Leader in the…

Friedbert Schuh Promoted to Senior Vice President and General Manager EMEA at Genesys

Friedbert Schuh Promoted to Senior Vice President and…

Interactive Intelligence Cloud Solutions Achieve International Compliance

Interactive Intelligence Cloud Solutions Achieve…

Genesys Named a Leader for the Eighth Consecutive Year

Genesys Named a Leader for the Eighth Consecutive Year

Recorded Webinar :Building a Positive Culture in the Contact Centre

Recorded Webinar :Building a Positive Culture in the…

50% of Contact Centres Multi-Skill “Nearly All” of Their Agents

50% of Contact Centres Multi-Skill “Nearly…

17% of Contact Centres Schedule Agent Training Once a Week

17% of Contact Centres Schedule Agent Training Once a Week

Worst Mistakes to Avoid… Mapping the Customer Journey

Worst Mistakes to Avoid… Mapping the Customer…

25 Ways Technology Can … Increase Agent Productivity

25 Ways Technology Can … Increase Agent Productivity

15 Things You Can Learn From Tesco Bank’s Contact Centre

15 Things You Can Learn From Tesco Bank’s Contact…

Capita Signs Gold Partner Agreement with Interactive Intelligence

Capita Signs Gold Partner Agreement with Interactive…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise