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Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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What Not to Miss at Expo 2016

What Not to Miss at Expo 2016

Laying the Groundwork for Agentic AI in CX

Laying the Groundwork for Agentic AI in CX

Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys

Case Study: Auto Trader Saves £70,000 Annually on…

Integrating the smartphone into customer service

Integrating the smartphone into customer service

White Paper: Trends 2016 – The Future of Customer Service

White Paper: Trends 2016 – The Future of Customer…

CX Translate Opens the Door to International Understanding

CX Translate Opens the Door to International Understanding

4 Customer Experience Trends Which You Can Capitalize On

4 Customer Experience Trends Which You Can Capitalize On

Agentforce World Tour London 2025

Agentforce World Tour London 2025

How to Overcome the Risks of an Outdated Contact Centre Infrastructure

How to Overcome the Risks of an Outdated Contact Centre…

8×8 and Genesys Partner

8×8 and Genesys Partner

Solution engages web visitors for improved customer service

Solution engages web visitors for improved customer…

Expo Just 4 Weeks Away

Expo Just 4 Weeks Away

The 6 Levels of Experience Orchestration

The 6 Levels of Experience Orchestration

Genesys Extends Relationship with BT

Genesys Extends Relationship with BT

4 Key Customer Experience Practices to Implement

4 Key Customer Experience Practices to Implement

Genesys Named a Leader in the Gartner 2020 Magic Quadrant

Genesys Named a Leader in the Gartner 2020 Magic Quadrant

The Customer Service Rep Who Saved Christmas

The Customer Service Rep Who Saved Christmas

Case Study: Home Office Reduced Call Handling Time by 15% With Genesys

Case Study: Home Office Reduced Call Handling Time by…

Salesforce and ServiceNow Invest $1.5B in Genesys

Salesforce and ServiceNow Invest $1.5B in Genesys

Incorporating Emotion Into The Customer Experience

Incorporating Emotion Into The Customer Experience

Genesys Named as Visionary in Gartner Magic Quadrant

Genesys Named as Visionary in Gartner Magic Quadrant

Mobile operator to move to the cloud

Mobile operator to move to the cloud

From Efficiency to Empathy: Genesys Cloud’s Bold Move to Revolutionize CX

From Efficiency to Empathy: Genesys Cloud’s Bold…

Sabio CX Community Day – Workforce Management London

Sabio CX Community Day – Workforce Management London

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise