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Gavin Scott

Gavin Scott is an International Customer Service Speaker & Professional Virtual Online Educator, as well as Author of “Finding Gold Dust” How to Create Exceptional Customer Experiences.

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100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

Recorded Webinar: Driving Up Customer Satisfaction Scores

Recorded Webinar: Driving Up Customer Satisfaction Scores

How to Avoid Serving Customers on Autopilot

How to Avoid Serving Customers on Autopilot

How to Get Your Advisors to Show Genuine Interest in Customers

How to Get Your Advisors to Show Genuine Interest in…

How to Deliver Bad News to a Customer – With Examples

How to Deliver Bad News to a Customer – With…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise