The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Predictions

Explore our range of resources on the future of the contact centre industry that look at innovation, technology, and evolving customer expectations.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

2020 vision: What will the call centre look like in ten years’ time

2020 vision: What will the call centre look like in ten…

How it Looks – the Contact Centre of the Future

How it Looks – the Contact Centre of the Future

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

19 Predictions for the Future of the Contact Centre

19 Predictions for the Future of the Contact Centre

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

How Will Artificial Intelligence Change the Contact Centre Industry?

How Will Artificial Intelligence Change the Contact…

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

The Contact Centre of 2020

The Contact Centre of 2020

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

What Should a Future Performance Management System Look Like?

What Should a Future Performance Management System Look…

What Will Happen to the Contact Centre in 2016 and Beyond?

What Will Happen to the Contact Centre in 2016 and Beyond?

Top five predictions for call centre technologies in 2010

Top five predictions for call centre technologies in 2010

Future forecasting models

Future forecasting models

23 Things Every Contact Centre Manager Needs to STOP Doing

23 Things Every Contact Centre Manager Needs to STOP Doing

Is Your Contact Centre Prepared for the Challenges of 2020?

Is Your Contact Centre Prepared for the Challenges of…

Contact Centre Predictions for 2023

Contact Centre Predictions for 2023

Behold, the future is coming!

Behold, the future is coming!

Customer Trends Shaping the Contact Centre of the Future

Customer Trends Shaping the Contact Centre of the Future

13 Predictions for the Future of CRM Systems

13 Predictions for the Future of CRM Systems

The future of CRM

The future of CRM

The future of the contact centre headset

The future of the contact centre headset

9 Ways That the Contact Centre Advisor Role Will Change in the Future

9 Ways That the Contact Centre Advisor Role Will Change…

What’s Next With… Multichannel?

What’s Next With… Multichannel?

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise