The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Predictions

Explore our range of resources on the future of the contact centre industry that look at innovation, technology, and evolving customer expectations.

Filter Filter Filter
Recent Articles Most Viewed Articles
20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

2020 vision: What will the call centre look like in ten years’ time

2020 vision: What will the call centre look like in ten…

How it Looks – the Contact Centre of the Future

How it Looks – the Contact Centre of the Future

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

19 Predictions for the Future of the Contact Centre

19 Predictions for the Future of the Contact Centre

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

How Will Artificial Intelligence Change the Contact Centre Industry?

How Will Artificial Intelligence Change the Contact…

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

The Contact Centre of 2020

The Contact Centre of 2020

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports