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Fran Fish

Fran Fish is head of people and culture at sustainable ventures who nurtures environments to help people thrive and innovation flourish.

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How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

43 Things You Should NOT Do With Your IVR Messages

43 Things You Should NOT Do With Your IVR Messages

What Should You Put in a Customer Service Vision Statement?

What Should You Put in a Customer Service Vision…

Top Tips for Making your Outsourcing Contracts Really Work

Top Tips for Making your Outsourcing Contracts Really Work

50 Great Customer Service Ideas

50 Great Customer Service Ideas

Is Customer Service the New Sales and Marketing?

Is Customer Service the New Sales and Marketing?

The 10 Pillars of EX (Employee Experience)

The 10 Pillars of EX (Employee Experience)

An Example of a Letter for Customer Service

An Example of a Letter for Customer Service

Movers and Shakers – March 2014

Movers and Shakers – March 2014

Forget Working on the Customer Experience, Focus on Competition

Forget Working on the Customer Experience, Focus on…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise