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Discover and explore our EvaluAgent content collection, including articles, blogs, news stories, case studies, resources and more.

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EvaluAgent Delivers Compliance in the Contact Centre Masterclass

EvaluAgent Delivers Compliance in the Contact Centre…

13 Ways Technology Can Improve Employee Engagement

13 Ways Technology Can Improve Employee Engagement

The CEO Interview: Jaime Scott at EvaluAgent

The CEO Interview: Jaime Scott at EvaluAgent

Silos: The Hidden Killer of Good Customer Experiences

Silos: The Hidden Killer of Good Customer Experiences

The Danger of Not Having a Comprehensive Customer Survey Programme

The Danger of Not Having a Comprehensive Customer Survey…

Free Quality Monitoring Software – How Can It Benefit You?

Free Quality Monitoring Software – How Can It…

EvaluAgent to Launch Free Quality Monitoring Software for Contact Centres

EvaluAgent to Launch Free Quality Monitoring Software…

Compliance in the Contact Centre

Compliance in the Contact Centre

Is the Contact Centre Sector Heading Toward Another Costly Mistake?

Is the Contact Centre Sector Heading Toward Another…

How the Rise of Machines Will Impact Business Process Outsourcing

How the Rise of Machines Will Impact Business Process…

It’s Time to Stop Treating People Like Machines

It’s Time to Stop Treating People Like Machines

Spreadsheets Are History

Spreadsheets Are History

Leading BPO Opts for EvaluAgent Quality

Leading BPO Opts for EvaluAgent Quality

Delivering a First-Rate Customer Service Isn’t Rocket Science

Delivering a First-Rate Customer Service Isn’t Rocket…

16 Things Your Contact Centre Might Be Getting Wrong

16 Things Your Contact Centre Might Be Getting Wrong

Growing Energy Supplier Opts for EvaluAgent

Growing Energy Supplier Opts for EvaluAgent

Are You Ready for Generation Z?

Are You Ready for Generation Z?

EvaluAgent Awarded Cyber Essentials Accreditation

EvaluAgent Awarded Cyber Essentials Accreditation

Are Call Centre Incentives Really the Answer?

Are Call Centre Incentives Really the Answer?

White Paper: The Ultimate Guide to Call Centre Quality Assurance

White Paper: The Ultimate Guide to Call Centre Quality…

What Is Workforce Engagement Management?

What Is Workforce Engagement Management?

EvaluAgent Form Strategic Partnership with The Forum

EvaluAgent Form Strategic Partnership with The Forum

White Paper: The Essential Guide to Call Centre Quality Monitoring

White Paper: The Essential Guide to Call Centre Quality…

What to Say to an Angry Customer

What to Say to an Angry Customer

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise