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EvaluAgent

Discover and explore our EvaluAgent content collection, including articles, blogs, news stories, case studies, resources and more.

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Compliance in the Call Centre

Compliance in the Call Centre

EvaluagentCX Has Launched – Here’s What It Means for CX

EvaluagentCX Has Launched – Here’s What It…

Leading BPO Opts for EvaluAgent Quality

Leading BPO Opts for EvaluAgent Quality

10 Agent Engagement Learnings to Take Into 2024

10 Agent Engagement Learnings to Take Into 2024

Evaluagent Takes Bronze in Stevie Awards

Evaluagent Takes Bronze in Stevie Awards

Date Confirmed for Popular Quality and Compliance Event

Date Confirmed for Popular Quality and Compliance Event

EvaluAgent Delivers Compliance in the Contact Centre Masterclass

EvaluAgent Delivers Compliance in the Contact Centre…

Evaluagent Continues Winning Streak

Evaluagent Continues Winning Streak

EvaluAgent Awarded Cyber Essentials Accreditation

EvaluAgent Awarded Cyber Essentials Accreditation

Growing Energy Supplier Opts for EvaluAgent

Growing Energy Supplier Opts for EvaluAgent

What Are the Benefits of Call Centre Outsourcing?

What Are the Benefits of Call Centre Outsourcing?

How to Boost First Contact Resolution With AI

How to Boost First Contact Resolution With AI

Beyond the Buzz of AI: Key Considerations

Beyond the Buzz of AI: Key Considerations

6 Call Centre Myths, Busted

6 Call Centre Myths, Busted

Handy Approaches to Reducing Operating Costs

Handy Approaches to Reducing Operating Costs

The Benefits of Call Centre Gamification

The Benefits of Call Centre Gamification

Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise