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EvaluAgent

Discover and explore our EvaluAgent content collection, including articles, blogs, news stories, case studies, resources and more.

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Help Your Top Performers Soar Even Higher

Help Your Top Performers Soar Even Higher

Contact Center Performance Summit 2025

Contact Center Performance Summit 2025

Tips to Use QA to Fix Broken Processes

Tips to Use QA to Fix Broken Processes

Five AI Use Cases for Agent Training

Five AI Use Cases for Agent Training

Evaluagent and Phase2 Join Forces to Revolutionize QA

Evaluagent and Phase2 Join Forces to Revolutionize QA

EvaluAgent Expands Its xMetrics Suite with Three New Additions

EvaluAgent Expands Its xMetrics Suite with Three New…

7 Predictions for 2025: What Does Next Year Hold for the Contact Centre?

7 Predictions for 2025: What Does Next Year Hold for the…

Evaluagent Introduces a Refreshed Brand Identity

Evaluagent Introduces a Refreshed Brand Identity

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

How to Choose a Contact Centre QA Platform

How to Choose a Contact Centre QA Platform

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports