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Winners and Losers – October 2015

The Hidden Gems of Agent Desktop Software

An Introduction to… Mobile Customer Service Apps

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The Hidden Gems of Outbound Dialling Technology

The Hidden Gems of Call Recording

Contact Centres Need to Act on Digital DNA

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Demand Grows for Skype for Business

What’s Next With… Workforce Management?

5 Tips for Connecting the Digital Enterprise

Case Study: Housing Provider Improves Customer…

5 Ways to Improve Your Communications Strategy

Skype Hits the Contact Centre

Spotlight on… Local Council Contact Centres

Twitter Debate – Should all Agents Handle all…

Constant Interruptions Driving Need for Speed

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