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Emotion

Discover our range of materials on understanding and managing emotion in contact centre interactions for better outcomes.

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The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top Words and Phrases Customers Use to Express their…

How to Build an Emotional Connection with Customers

How to Build an Emotional Connection with Customers

9 Strategies to Improve Customer Satisfaction

9 Strategies to Improve Customer Satisfaction

How to Measure Customer Emotion

How to Measure Customer Emotion

7 Steps to Evoke the Emotions You Want From Your Customers

7 Steps to Evoke the Emotions You Want From Your Customers

How to Improve the Customer Experience – With a Checklist

How to Improve the Customer Experience – With a Checklist

15 Tips for Building Emotional Intelligence in Customer Service

15 Tips for Building Emotional Intelligence in Customer…

How to Handle Emojis in Customer Service

How to Handle Emojis in Customer Service

The Top Qualities for a Contact Centre Advisor

The Top Qualities for a Contact Centre Advisor

How to Improve Your Customer Service With Emotional Intelligence

How to Improve Your Customer Service With Emotional…

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports