The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Daniel May

Daniel May, Major Accounts Manager, Business Systems

Connect with Daniel on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

What to Look for When Buying an IVR

What to Look for When Buying an IVR

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

What is an ACD in the Call Centre?

What is an ACD in the Call Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

How Can I Monitor Quality Across all Contact Centre Channels?

How Can I Monitor Quality Across all Contact Centre…

The Top 10 Emerging Technologies in Contact Centres

The Top 10 Emerging Technologies in Contact Centres

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

21 Practical Techniques to Boost Customer Satisfaction…

What’s Next With… Cloud Contact Centres?

What’s Next With… Cloud Contact Centres?

How Do I… Reduce Call Queuing Time?

How Do I… Reduce Call Queuing Time?

How to Improve Call Routing

How to Improve Call Routing

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise