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Daniel May

Daniel May, Major Accounts Manager, Business Systems

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Recent Articles Most Viewed Articles
What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

What to Look for When Buying an IVR

What to Look for When Buying an IVR

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

What is an ACD in the Call Centre?

What is an ACD in the Call Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

How Can I Monitor Quality Across all Contact Centre Channels?

How Can I Monitor Quality Across all Contact Centre…

The Top 10 Emerging Technologies in Contact Centres

The Top 10 Emerging Technologies in Contact Centres

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

21 Practical Techniques to Boost Customer Satisfaction…

How Do I… Reduce Call Queuing Time?

How Do I… Reduce Call Queuing Time?

How to Improve Call Routing

How to Improve Call Routing

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Top Stories

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Latest News

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Resources

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

Ai4 2026

23rd August 2026

Contact.io Conference

Latest Blogs

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?