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Daniel May

Daniel May, Major Accounts Manager, Business Systems

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Recent Articles Most Viewed Articles
What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

What to Look for When Buying an IVR

What to Look for When Buying an IVR

19 Contact Centre Queueing Strategies

19 Contact Centre Queueing Strategies

What is an ACD in the Call Centre?

What is an ACD in the Call Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

What Is an IVR and How Can It Benefit the Contact Centre?

How Can I Monitor Quality Across all Contact Centre Channels?

How Can I Monitor Quality Across all Contact Centre…

The Top 10 Emerging Technologies in Contact Centres

The Top 10 Emerging Technologies in Contact Centres

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

21 Practical Techniques to Boost Customer Satisfaction…

What’s Next With… Cloud Contact Centres?

What’s Next With… Cloud Contact Centres?

How Do I… Reduce Call Queuing Time?

How Do I… Reduce Call Queuing Time?

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports