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Browse our selection of insights on customer experience (CX) strategies and definitions to enhance satisfaction and loyalty.
Category
Sub Category
Subject
Empathy Statements for Customer Service With Examples
15 Ways to Build Rapport With Customers
Best Tips, Phrases and Words to Use for Building Rapport
How to Measure Call Abandon Rate
Positive Scripting For Customer Service – With…
Dear Valued Customer – How NOT to Write a Customer…
The Top 10 Customer Service Strategies That Stand the…
What Exactly Is a 360 Degree View of the Customer?
How to Develop the Best Contact Centre Script
Ten Tips for Dealing with Customer Complaints
12 Quick Ways to Deal With Call Centre Noise
Top 10 Tips for Exceeding Customer Expectations
The Top 10 Call Centre ‘Oh No!’ Moments
Should We Call Customers by Name?
Training Cheat Sheet – Handling Customer Objections
What Customers Really Think of Music on Hold
8 ‘Soft Skills’ Training Exercises
Training Cheat Sheet – Effective Questioning
Nine tips to improve your customer experience
AER Statements for Customer Service
Top Tips for Monitoring the Quality of Emails
29 Hot Tips to Improve your IVR
Net Promoter Score and How it can Improve your Call Centre
14 Ideas for Providing a Memorable Customer Experience
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What are you interested in?
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Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
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From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
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Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise