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Customer Service

Find and explore a range of content on providing exceptional customer service and best practices in the call centre industry.

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How to Improve Your Customer Journey Mapping

How to Improve Your Customer Journey Mapping

16 Things We Saw at the Specsavers Contact Centre in Nottingham

16 Things We Saw at the Specsavers Contact Centre in…

25 Ways to Proactively Spot Your Customers’ Pain Points

25 Ways to Proactively Spot Your Customers’ Pain Points

Courtesy Calls: A Great Way to Enhance CX

Courtesy Calls: A Great Way to Enhance CX

An Introduction to… CX Across Vertical Markets

An Introduction to… CX Across Vertical Markets

What Do Customers Want From Contact Centres?

What Do Customers Want From Contact Centres?

Using ChatGPT in Customer Service

Using ChatGPT in Customer Service

How to Get EPIC Customer Service Right

How to Get EPIC Customer Service Right

What It Really Takes to Deliver Luxury Customer Service – With Examples

What It Really Takes to Deliver Luxury Customer Service…

How Many Call Centres Are Missing a Customer Access Strategy?

How Many Call Centres Are Missing a Customer Access…

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

Are Agent Notes Capturing the Full Story?

Are Agent Notes Capturing the Full Story?

Top Tips for Dealing With Anxious Customers

Top Tips for Dealing With Anxious Customers

EPIC Customer Service Explained

EPIC Customer Service Explained

Is Your Service Level Different for VIP Clients?

Is Your Service Level Different for VIP Clients?

An Introduction to… Customer Access Strategy

An Introduction to… Customer Access Strategy

The Top 10 Acknowledgement Statements for Customer Service

The Top 10 Acknowledgement Statements for Customer Service

How to Be More Proactive in the Contact Centre

How to Be More Proactive in the Contact Centre

Practical Tips to Connect With Customers

Practical Tips to Connect With Customers

How to Deliver Bad News in Customer Service

How to Deliver Bad News in Customer Service

Should You Remove AHT as an Agent Target?

Should You Remove AHT as an Agent Target?

100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

How to Create a Customer Service Mantra

How to Create a Customer Service Mantra

12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre

12 Reasons You Shouldn’t Skip Training in a…

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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