The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Customer Management

Browse our range of content on customer management techniques to strengthen relationships and improve retention.

Filter Filter Filter
Recent Articles Most Viewed Articles
Top Tips for Monitoring the Quality of Emails

Top Tips for Monitoring the Quality of Emails

How to Handle Escalation Calls

How to Handle Escalation Calls

10 Fun Ideas for Customer Appreciation Day

10 Fun Ideas for Customer Appreciation Day

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

A Step-by-Step Guide to a Customer Data Cleansing Process

A Step-by-Step Guide to a Customer Data Cleansing Process

How to Deal With Difficult Customers

How to Deal With Difficult Customers

What is Service Recovery – With Examples

What is Service Recovery – With Examples

10 Essential Skills for Every Contact Centre Manager

10 Essential Skills for Every Contact Centre Manager

11 Customer Retention Strategies

11 Customer Retention Strategies

Improve Customer Experience: 5 Strategies That You NEED to Try

Improve Customer Experience: 5 Strategies That You NEED…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports