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Customer Management

Browse our range of content on customer management techniques to strengthen relationships and improve retention.

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A Beginner’s Guide to… Customer Profitability Analysis

A Beginner’s Guide to… Customer Profitability Analysis

An Example of a Letter for Customer Service

An Example of a Letter for Customer Service

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

The 6 Barriers to Good Customer Service

The 6 Barriers to Good Customer Service

How to Improve the Customer Experience – With a Checklist

How to Improve the Customer Experience – With a Checklist

How to Deal With Customers Who Don’t Take No for an Answer

How to Deal With Customers Who Don’t Take No for…

Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Customer Experience Management (CEM) – The Latest…

How to Deal With Demanding Customers

How to Deal With Demanding Customers

An Action Plan for Customer Service Agent Abuse

An Action Plan for Customer Service Agent Abuse

Customer Segmentation: How to Segment Your Customer Base

Customer Segmentation: How to Segment Your Customer Base

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports