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Customer Feedback

Browse our range of content on creating and analysing customer surveys to gather valuable feedback in contact centres.

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22 Top Tips to Improve your Customer Surveys

22 Top Tips to Improve your Customer Surveys

The Dirty Dozen – 12 quickfire contact centre tips

The Dirty Dozen – 12 quickfire contact centre tips

How to Calculate Customer Effort

How to Calculate Customer Effort

Post-Call IVR Surveys: When and How to Get the Best Out of Them

Post-Call IVR Surveys: When and How to Get the Best Out…

How and Where to Get Benefits From Customer Feedback

How and Where to Get Benefits From Customer Feedback

10 Strategies for Improving Contact Centre Operations

10 Strategies for Improving Contact Centre Operations

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

Top Customer Service Strategies – No.5 Listen to Your…

How to Calculate… Net Promoter Score

How to Calculate… Net Promoter Score

15 Speed Tips for Reducing Repeat Contacts

15 Speed Tips for Reducing Repeat Contacts

17 Tips for Collecting Customer Feedback

17 Tips for Collecting Customer Feedback

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports