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Complaints

Browse our range of content on handling complaints effectively to resolve issues and improve customer satisfaction.

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What Will Happen to the Contact Centre in 2016 and Beyond?

What Will Happen to the Contact Centre in 2016 and Beyond?

5 Quick Fixes for Dealing With Problem Callers

5 Quick Fixes for Dealing With Problem Callers

Less Effort Linked to Fewer Complaints

Less Effort Linked to Fewer Complaints

Speed up Complaint Handling in a Multi-Channel Contact Centre

Speed up Complaint Handling in a Multi-Channel Contact…

Zen and the Art of Handling Angry Customers

Zen and the Art of Handling Angry Customers

Do you know the cost of a customer complaint?

Do you know the cost of a customer complaint?

10 Ways to Speed up Complaint Handling

10 Ways to Speed up Complaint Handling

New solutions for cutting complaints

New solutions for cutting complaints

A Quick Guide to the 0845 and 0870 number changes

A Quick Guide to the 0845 and 0870 number changes

Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

Top Customer Service Strategies – No.7 Look at…

Top Customer Service Strategies – No.6 Welcoming Complaints

Top Customer Service Strategies – No.6 Welcoming…

The best ways to end an inbound complaint call

The best ways to end an inbound complaint call

Turning Complaining Customers into Fans

Turning Complaining Customers into Fans

Ten Tips for Dealing with Customer Complaints

Ten Tips for Dealing with Customer Complaints

Top Tips for Dealing with Customer Complaints in Call Centres

Top Tips for Dealing with Customer Complaints in Call…

Using Analytics to Avoid Complaints on Social Media

Using Analytics to Avoid Complaints on Social Media

How to recover from an agent giving out incorrect advice

How to recover from an agent giving out incorrect advice

A Complaining Customer is Your Most Important Customer

A Complaining Customer is Your Most Important Customer

Handling Customer Complaints – Why You Need to Say Sorry

Handling Customer Complaints – Why You Need to Say…

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