Colin Whelan Archives - Contact Centre Helper

Colin Whelan

Colin Whelan, Senior Director International Customer Success, Aspect Software

Connect with Colin on LinkedIn

Recent Articles Most Viewed Articles

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

The Secrets to Scheduling Multiskilled Agents

The Secrets to Scheduling Multiskilled Agents

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

10 Techniques to Reduce Time Spent on ID and Verification

10 Techniques to Reduce Time Spent on ID and Verification

23 Ways to Improve Long-Term Productivity in the Contact Centre

23 Ways to Improve Long-Term Productivity in the Contact…

25 Ways Technology Can … Increase Agent Productivity

25 Ways Technology Can … Increase Agent Productivity

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

4th August 2026

23rd August 2026

Contact.io Conference

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: 10 New Tactics to Boost Your C-SAT

Webinar: Are You Wasting Your CX Data’s Potential?