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Colin Whelan

Colin Whelan, Senior Director International Customer Success, Aspect Software

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What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

10 Techniques to Reduce Time Spent on ID and Verification

10 Techniques to Reduce Time Spent on ID and Verification

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

25 Ways Technology Can … Increase Agent Productivity

25 Ways Technology Can … Increase Agent Productivity

23 Ways to Improve Long-Term Productivity in the Contact Centre

23 Ways to Improve Long-Term Productivity in the Contact…

The Secrets to Scheduling Multi-Skilled Agents

The Secrets to Scheduling Multi-Skilled Agents

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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