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Colin Gill

Colin Gill, Vice President, Akixi

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What Should You Be Displaying on Your Contact Centre Wallboards?

What Should You Be Displaying on Your Contact Centre…

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

What Is Call Recording and Why Is It So Important?

What Is Call Recording and Why Is It So Important?

Podcast – How to Improve Your Call Centre Reporting

Podcast – How to Improve Your Call Centre Reporting

Akixi Release Live Chat Analytics and UI Improvements

Akixi Release Live Chat Analytics and UI Improvements

Is Your Communication Strategy Ready for Anything?

Is Your Communication Strategy Ready for Anything?

The Cloud-Based Call Centre: Why You Should Make the Switch

The Cloud-Based Call Centre: Why You Should Make the…

A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

Future-Proofing the Business of Tomorrow

Future-Proofing the Business of Tomorrow

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports