Colin Gill Archives - Contact Centre Helper

Colin Gill

Colin Gill, Vice President, Akixi

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What Should You Be Displaying on Your Contact Centre Wallboards?

What Should You Be Displaying on Your Contact Centre…

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

What Is Call Recording and Why Is It So Important?

What Is Call Recording and Why Is It So Important?

Podcast – How to Improve Your Call Centre Reporting

Podcast – How to Improve Your Call Centre Reporting

Akixi Release Live Chat Analytics and UI Improvements

Akixi Release Live Chat Analytics and UI Improvements

Is Your Communication Strategy Ready for Anything?

Is Your Communication Strategy Ready for Anything?

The Cloud-Based Call Centre: Why You Should Make the Switch

The Cloud-Based Call Centre: Why You Should Make the…

A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

Future-Proofing the Business of Tomorrow

Future-Proofing the Business of Tomorrow

Always On, Always Available – A Changing Workplace

Always On, Always Available – A Changing Workplace

What Is an Omnichannel Cloud Call Centre?

What Is an Omnichannel Cloud Call Centre?

How to Measure First Call Resolution

How to Measure First Call Resolution

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

What’s Next With… Contact Centre Metrics?

What’s Next With… Contact Centre Metrics?

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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