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Colin Gill

Colin Gill, Vice President, Akixi

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A Guide to Call Centre Reports – with Examples

A Guide to Call Centre Reports – with Examples

What Should You Be Displaying on Your Contact Centre Wallboards?

What Should You Be Displaying on Your Contact Centre…

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

What’s Next With… Contact Centre Metrics?

What’s Next With… Contact Centre Metrics?

Podcast – How to Improve Your Call Centre Reporting

Podcast – How to Improve Your Call Centre Reporting

What Is Call Recording and Why Is It So Important?

What Is Call Recording and Why Is It So Important?

How to Measure First Call Resolution

How to Measure First Call Resolution

The Cloud-Based Call Centre: Why You Should Make the Switch

The Cloud-Based Call Centre: Why You Should Make the…

Is Your Communication Strategy Ready for Anything?

Is Your Communication Strategy Ready for Anything?

What Is an Omnichannel Cloud Call Centre?

What Is an Omnichannel Cloud Call Centre?

Always On, Always Available – A Changing Workplace

Always On, Always Available – A Changing Workplace

Future-Proofing the Business of Tomorrow

Future-Proofing the Business of Tomorrow

Akixi Release Live Chat Analytics and UI Improvements

Akixi Release Live Chat Analytics and UI Improvements

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise