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Clare Santos

Clare Santos, Director, Knowledge & Quality, Customer Experience at Aviso

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Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on…

How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

A Fond Farewell: How to Offboard and Celebrate Departing Agents

A Fond Farewell: How to Offboard and Celebrate Departing…

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise