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Cirrus Awarded Royal Warrant of Appointment by King…
23 Key Processes Call Centre Automation Can Simplify
The Dos and Don’ts of Automated Assistants in the…
26 Great Techniques for Showing Real Empathy in Customer…
23 New Ideas for Customer Service Over the Phone
Cirrus Partner With Redsquid
Teams Has Won the UCaaS Battle
Beyond Voice – The Future of Customer Services
Cirrus Solution to Support Blind and Partially Sighted…
Customer Engagement at the Heart of Change
Cirrus Partners with Amillan
Using Familiarity to Improve Customer Service
Why First Contact Resolution Is Ludicrous in Isolation
Majority of Contact Centre Agents Feel Let Down by Lack…
Whisper It Quietly: Customers Don’t Care About Omnichannel
Tired of Covid? Why the Pandemic Isn’t an Excuse Any More
19 Golden Rules for Call Monitoring
Cirrus Teams Up With Vivio
Daisy Corporate Services Moves to the Cloud
Cirrus’ Omnichannel Solutions are Now Available on…
7 Lessons From the Direct Response Contact Centre
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise