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Cirrus

Discover and explore our Cirrus content collection, including articles, blogs, news stories, case studies, resources and more.

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Cirrus Awarded Royal Warrant of Appointment by King Charles III

Cirrus Awarded Royal Warrant of Appointment by King…

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

Cirrus Partner With Redsquid

Cirrus Partner With Redsquid

Teams Has Won the UCaaS Battle

Teams Has Won the UCaaS Battle

Beyond Voice – The Future of Customer Services

Beyond Voice – The Future of Customer Services

Cirrus Solution to Support Blind and Partially Sighted Agents

Cirrus Solution to Support Blind and Partially Sighted…

Customer Engagement at the Heart of Change

Customer Engagement at the Heart of Change

Cirrus Partners with Amillan

Cirrus Partners with Amillan

Using Familiarity to Improve Customer Service

Using Familiarity to Improve Customer Service

Why First Contact Resolution Is Ludicrous in Isolation

Why First Contact Resolution Is Ludicrous in Isolation

Majority of Contact Centre Agents Feel Let Down by Lack of Information

Majority of Contact Centre Agents Feel Let Down by Lack…

Whisper It Quietly: Customers Don’t Care About Omnichannel

Whisper It Quietly: Customers Don’t Care About Omnichannel

Tired of Covid? Why the Pandemic Isn’t an Excuse Any More

Tired of Covid? Why the Pandemic Isn’t an Excuse Any More

19 Golden Rules for Call Monitoring

19 Golden Rules for Call Monitoring

Cirrus Teams Up With Vivio

Cirrus Teams Up With Vivio

Daisy Corporate Services Moves to the Cloud

Daisy Corporate Services Moves to the Cloud

Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams

Cirrus’ Omnichannel Solutions are Now Available on…

7 Lessons From the Direct Response Contact Centre

7 Lessons From the Direct Response Contact Centre

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