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Chris Mounce

Chris Mounce is EvaluAgent’s Digital Training and Enablement Specialist and an award-winning performance coach.

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Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

What to Say to an Angry Customer

What to Say to an Angry Customer

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

Time-Saving Hacks for Quality Monitoring

Time-Saving Hacks for Quality Monitoring

How to Improve Your QA

How to Improve Your QA

3 Common Contact Centre QA Challenges

3 Common Contact Centre QA Challenges

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

Understanding Quality Assurance and Its Importance

Understanding Quality Assurance and Its Importance

What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

Game On! 12 Use Cases for Gamification

Game On! 12 Use Cases for Gamification

Tips to Use QA to Fix Broken Processes

Tips to Use QA to Fix Broken Processes

5 Strategies to Improve Coaching and Engagement in Your Contact Centre

5 Strategies to Improve Coaching and Engagement in Your…

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