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Chris Mounce

Chris Mounce is EvaluAgent’s Digital Training and Enablement Specialist and an award-winning performance coach.

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Recent Articles Most Viewed Articles
Tips to Use QA to Fix Broken Processes

Tips to Use QA to Fix Broken Processes

5 Strategies to Improve Coaching and Engagement in Your Contact Centre

5 Strategies to Improve Coaching and Engagement in Your…

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

Time-Saving Hacks for Quality Monitoring

Time-Saving Hacks for Quality Monitoring

Game On! 12 Use Cases for Gamification

Game On! 12 Use Cases for Gamification

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

10 Ways Technology Can Simplify the Contact Centre

10 Ways Technology Can Simplify the Contact Centre

What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

How to Improve Your QA

How to Improve Your QA

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What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports