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Charlie Mitchell

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How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer…

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

5 Examples of Contact Centre Fraud – And How to Prevent Them!

5 Examples of Contact Centre Fraud – And How to Prevent…

How to Provide Closed-Loop Feedback With Employees and Customers

How to Provide Closed-Loop Feedback With Employees and…

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

How to Use Funnel Questions – With Examples

How to Use Funnel Questions – With Examples

Train Team Leaders Well

Train Team Leaders Well

Contact Centre Benchmarking vs. Balanced Scorecard: Which Is Best?

Contact Centre Benchmarking vs. Balanced Scorecard:…

How to Create the Best Customer Service Survey – With Examples

How to Create the Best Customer Service Survey –…

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports