The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Practical Tips to Connect With Customers

Practical Tips to Connect With Customers

CRM Gamification: Everything You Need to Know 

CRM Gamification: Everything You Need to Know 

Report Reveals Challenges With Employee Turnover

Report Reveals Challenges With Employee Turnover

Centrical Releases AI Microlearning Powered by ChatGPT

Centrical Releases AI Microlearning Powered by ChatGPT

Case Study: Payoneer Creates a Culture of Learning

Case Study: Payoneer Creates a Culture of Learning

Case Study: Comdata’s Consistent Process Drives Performance

Case Study: Comdata’s Consistent Process Drives…

Case Study: Sykes Speeds Up Onboarding

Case Study: Sykes Speeds Up Onboarding

How Technology Can Plug the Gap in a Short-Staffed Call Centre

How Technology Can Plug the Gap in a Short-Staffed Call…

Case Study: Webhelp Improves Engagement, Learning & Performance

Case Study: Webhelp Improves Engagement, Learning &…

Case Study: Verizon’s Cellular Sales Drives Engagement

Case Study: Verizon’s Cellular Sales Drives…

Centrical Transforms Customer Calls

Centrical Transforms Customer Calls

Case Study: Microsoft Drives Down Absenteeism

Case Study: Microsoft Drives Down Absenteeism

Case Study: Teleperformance Drives Agent Efficiency

Case Study: Teleperformance Drives Agent Efficiency

Case Study: Swiss Life Select Drives Sales Performance

Case Study: Swiss Life Select Drives Sales Performance

Centrical

Centrical

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise