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Discover and explore our CCMA content collection, including articles, blogs, news stories, case studies, resources and more.

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16 Learnings for Navigating the Technology Landscape

16 Learnings for Navigating the Technology Landscape

Finalists Announced for Contact Centre Awards

Finalists Announced for Contact Centre Awards

Call Centre Management Association (CCMA)

Call Centre Management Association (CCMA)

Change at the Top of the CCMA

Change at the Top of the CCMA

UK National Contact Centre Conference

UK National Contact Centre Conference

The ECCCSAs 2019 Winners Have Been Announced!

The ECCCSAs 2019 Winners Have Been Announced!

CCMA Celebrates 25 years as Advocates of the Contact Centre Industry

CCMA Celebrates 25 years as Advocates of the Contact…

European Contact Centre and Customer Service Award Winners 2018

European Contact Centre and Customer Service Award…

ECCCSA 2018 Finalists Announced

ECCCSA 2018 Finalists Announced

UK National Contact Centre Conference

UK National Contact Centre Conference

UK National Contact Centre Awards 2018 – Winners Announced

UK National Contact Centre Awards 2018 – Winners Announced

UK National Contact Centre Awards 2018 Open for Nominations

UK National Contact Centre Awards 2018 Open for…

Big Celebrations as Winners Announced at the ECCCSAs

Big Celebrations as Winners Announced at the ECCCSAs

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

The Contact Centre Manifesto – Don’t Do…

ECCCSA 2017 Shortlist Announced

ECCCSA 2017 Shortlist Announced

ECCCSA 2017 Awards Ceremony

ECCCSA 2017 Awards Ceremony

Closing Date for ECCCSA 2017 Entries

Closing Date for ECCCSA 2017 Entries

Early Bird Offer for ECCCSAs Finishes on 30 June

Early Bird Offer for ECCCSAs Finishes on 30 June

The ECCCSA Winners Are…

The ECCCSA Winners Are…

BT Consumer and Genesys Win Silver Innovation in Customer Service Award

BT Consumer and Genesys Win Silver Innovation in…

ECCCSA Shortlist Announced

ECCCSA Shortlist Announced

14 Ideas We Learnt at OVO Energy’s Contact Centre

14 Ideas We Learnt at OVO Energy’s Contact Centre

ECCCSA Entry Deadline Fast Approaching – And No Extensions

ECCCSA Entry Deadline Fast Approaching – And No Extensions

Enter the ECCCSAs Before 4th July AND Save!

Enter the ECCCSAs Before 4th July AND Save!

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise