The Largest Online Community for Contact Centre Professionals
Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.
Category
Sub Category
Subject
6 Steps to Refresh Your IVR System
How to Reduce Hold Time in Your Contact Centre
How to Deal With Rude Customers
Handling Sales Objections Over The Telephone
The Difference Between Measuring Repeat Contacts and…
Four Steps to Update Your IVR Process
How to Create a Contact Centre Quality Scorecard –…
How to Write the Best IVR Messages – With Examples
How to Deal With Difficult Customers
When Will Blockchain Technology Enter the Contact Centre?
How to Use Psychology to Improve the Customer Experience
Turning Contact Centre Agents Into Storytellers
When Is It OK to Hang-Up on a Customer?
How to Stop Advisors Rushing Through Calls at the End of…
14 Successful Initiatives From FatFace’s Contact Centre
Call Control Techniques: How to Present Options to…
Stop Using Average Handling Time (AHT) and Increase…
How to Calculate Average Handling Time (AHT)
Seven Tips to Avoid Dead Air Time in Customer Service…
Why Do Different Agents Have Different Average Handle…
20 Sneaky Tricks That Call Centre Agents Use to Avoid…
How to Calculate First Contact Resolution (FCR) –…
What is a Spike in Call Volumes?
30 Tips to Improve Your Call Quality Monitoring
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise