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Call Handling

Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.

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Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

How to Support an Agent After an Angry Call

How to Support an Agent After an Angry Call

Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

Courtesy Calls: A Great Way to Enhance CX

Courtesy Calls: A Great Way to Enhance CX

Top Tips for Dealing With Anxious Customers

Top Tips for Dealing With Anxious Customers

How to Deliver Bad News in Customer Service

How to Deliver Bad News in Customer Service

Should You Remove AHT as an Agent Target?

Should You Remove AHT as an Agent Target?

Cheat Sheet – Customer Service Apology Statements

Cheat Sheet – Customer Service Apology Statements

What Is Database Call Handling?

What Is Database Call Handling?

The Importance of Caller ID

The Importance of Caller ID

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports