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Bryce Ackerman

Bryce Ackerman currently works at Roche as their Workforce Management Internal Consultant.

He’s passionate about workforce management, its impact on an organisation, and a proven believer in what it does.

Connect with Bryce on LinkedIn

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21 Signs You Need to Better Support Your Contact Centre Teams

21 Signs You Need to Better Support Your Contact Centre…

The Dos and Don’ts of Agent Scheduling

The Dos and Don’ts of Agent Scheduling

The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Top Tips for Capacity Planning to Meet Customer Demand

Top Tips for Capacity Planning to Meet Customer Demand

Why Workforce Management Deserves a Seat at the Strategy Table

Why Workforce Management Deserves a Seat at the Strategy…

Get Your Hybrid Strategy Working Again

Get Your Hybrid Strategy Working Again

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports