The Largest Online Community for Contact Centre Professionals
Discover and explore our Bright content collection, including articles, blogs, news stories, case studies, resources and more.
Category
Sub Category
Subject
Case study: Network Homes
Case Study: Slater Gordon Solutions Motor Improves CSat,…
When Is It OK to Hang-Up on a Customer?
Case Study: Which? Exceeds Monthly Net Promoter Score…
16 Ways to Improve Your Net Promoter Score (NPS)
Case Study: Customer Satisfaction Tool Increases…
Case Study: Co-op Turns Conversations Into Insights
Top 10 Contact Centre Software and Technology 2018
Sabio Acquires Bright UK
Contact Centre Top Tips to Collectively Transform Our…
The Best Contact Centre Survey Questions to Ask
8 Quick Ideas From the Domestic & General Contact…
Correlating Quality Assurance and NPS to Drive…
What Does Good Customer Service Look Like?
Photos from the National Insight and Quality Conferences
How Will GDPR Affect the Call Centre Industry?
26 Contact Centre Technology Predictions for 2018
Had a Bad Day? Not as Bad as Your Customers…
The Factors to Consider When Striving to Improve Your…
How to Calculate… Net Promoter Score
21 Practical Techniques to Boost Customer Satisfaction…
Case Study: How Medway Council Improved Customer…
Is There a Correlation Between Queue Time and Customer…
Top 10 Contact Centre Software and Technology 2017…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise