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Attrition

Discover our range of materials on managing agent attrition, improving retention, and building a sustainable workforce in call centres.

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Why You Shouldn’t Make Assumptions About Unsociable Hours

Why You Shouldn’t Make Assumptions About Unsociable Hours

The Benefits of Switching Up Your Agents’ Day

The Benefits of Switching Up Your Agents’ Day

Why Your Agents Are Calling It Quits

Why Your Agents Are Calling It Quits

A Fond Farewell: How to Offboard and Celebrate Departing Agents

A Fond Farewell: How to Offboard and Celebrate Departing…

Hang On a Minute… Is AI Worsening EX?

Hang On a Minute… Is AI Worsening EX?

How to Change Your Shift Patterns – Without Losing Your Best Agents!

How to Change Your Shift Patterns – Without Losing Your…

Latest Trends in Technology, Metrics, and Channel Choice

Latest Trends in Technology, Metrics, and Channel Choice

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

How Well Are Contact Centres Managing Advisor Experience & Engagement?

How Well Are Contact Centres Managing Advisor Experience…

Do You Know the True Cost of a Bad Hire in the Contact Centre?

Do You Know the True Cost of a Bad Hire in the Contact…

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports