Why You Shouldn’t Make Assumptions About Unsociable Hours

The Benefits of Switching Up Your Agents’ Day

Why Your Agents Are Calling It Quits

A Fond Farewell: How to Offboard and Celebrate Departing…

Hang On a Minute… Is AI Worsening EX?

How to Change Your Shift Patterns – Without Losing Your…

Latest Trends in Technology, Metrics, and Channel Choice

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

How Well Are Contact Centres Managing Advisor Experience…

Do You Know the True Cost of a Bad Hire in the Contact…

What is Attrition Rate and How to Calculate It

Are Low Wages the Only Reason for High Attrition Rates?

What Is the Average Lifespan of a Call Centre Agent?

What Is Your Average Turnover Rate (Voluntary +…

What Is Quiet Quitting?

How Do Your Attrition Rates Compare?

How to Combat Quiet Quitting in the Call Centre

How Do You Reduce Attrition Rates in Your Contact Centre?

What Is Attrition?

COPC Attrition Calculation

46 Tips for Managing Absence

Top 20 Motivational Games for the Contact Centre

8 Tips to Reduce Agent Attrition

15 Essential Strategies to Reduce Staff Turnover