The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Angry Customers

Discover our range of materials on handling angry customers with empathy, de-escalation techniques, and effective communication strategies in contact centres and BPOs.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

A Policy for Dealing with Abusive Customers

A Policy for Dealing with Abusive Customers

4 Contact Centre Advisor Habits That Are Really Irritating Your Customers

4 Contact Centre Advisor Habits That Are Really…

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

Words and Phrases an Advisor Should NEVER Say to an…

How to Handle Angry Customers in a Call Centre

How to Handle Angry Customers in a Call Centre

What to Say to an Angry Customer

What to Say to an Angry Customer

20% of Contact Centres have a team to Respond Immediately to Complaints

20% of Contact Centres have a team to Respond…

Is Your Music on Hold Turning Off Your Customers?

Is Your Music on Hold Turning Off Your Customers?

Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

Only 6% of Contact Centre Agents can Hang Up Immediately…

5 Quick Fixes for Dealing With Problem Callers

5 Quick Fixes for Dealing With Problem Callers

7 Ways to Deal With an Angry Customer

7 Ways to Deal With an Angry Customer

Zen and the Art of Handling Angry Customers

Zen and the Art of Handling Angry Customers

Agents only allowed to hang up on callers only if they are abusive

Agents only allowed to hang up on callers only if they…

Can the weather affect the mood of the caller / contact centre?

Can the weather affect the mood of the caller / contact…

Top Customer Service Strategies – No.6 Welcoming Complaints

Top Customer Service Strategies – No.6 Welcoming…

How to Handle Stress in the Call Centre

How to Handle Stress in the Call Centre

Training Cheat Sheet – Emotional Intelligence

Training Cheat Sheet – Emotional Intelligence

Training Cheat Sheet – Handling Difficult Customers

Training Cheat Sheet – Handling Difficult Customers

A is for Assertiveness

A is for Assertiveness

The Top 10 Call Centre ‘Oh No!’ Moments

The Top 10 Call Centre ‘Oh No!’ Moments

Good customer service is cheaper than bad

Good customer service is cheaper than bad

Top Tips for Dealing with Customer Complaints in Call Centres

Top Tips for Dealing with Customer Complaints in Call…

Does Emotion Detection Really Exist?

Does Emotion Detection Really Exist?

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise