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Angry Customers

Discover our range of materials on handling angry customers with empathy, de-escalation techniques, and effective communication strategies in contact centres and BPOs.

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The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top Words and Phrases Customers Use to Express their…

Handling Difficult Customers

Handling Difficult Customers

Dealing with Irate Customers

Dealing with Irate Customers

A Complaining Customer is Your Most Important Customer

A Complaining Customer is Your Most Important Customer

How to Improve Empathy in the Call Centre

How to Improve Empathy in the Call Centre

How Best to Deal with Angry Customers

How Best to Deal with Angry Customers

Answers: Coping with Angry and Abusive Customers

Answers: Coping with Angry and Abusive Customers

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

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Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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