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Case Study: Co-op Financial Services
Ofcom fines TalkTalk £750,000 for silent calls
Businesses fail to engage customers on social media
Firmer regulations demanded for telemarketing companies
Increase in Channel Choices Not Yet Improving Customer…
Movers and shakers – March 2013
Aspect Software announces new UK channel partner
How to Deal with Long Queues in the Contact Centre
Complaints highlight need to re-energise customer service
Winners and Losers – February 2013
Customer experience given a social aspect
New report sets customer engagement landscape for coming…
99 Ways to Change Your Contact Centre
Information services company selects software for…
Multichannel leads to successful service and spending…
How can contact centres become more proactive?
Analytics technology for 1,000 seats
Should answer machine detection (AMD) be turned on or off?
National wireless carrier improves overall business…
Retailers can and are biting back despite record closures
Movers and Shakers – October 2012
Millions lost in online sales through abandoned baskets
The best ways to collect customer feedback
Industry should take a stand against increasing numbers…
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