Lunch Buddies

Analysis Helps Control Absenteeism

29 Strategies to Tackle Agent Absence and Attrition

4 Steps to Managing Absence

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Progression in a Contact Centre

The Best Ways to Deal with Lunch and Tea Break Requests

The Trials and Tribulations of Shift Swaps

How to Deal with Short-Notice Absence Requests

How Duvet Days can Reduce Staff Absence

The Top Ten Call Centre Solutions

The Best Ways to Benchmark Your Contact Centre

11 Top Tips on Flexible Shift Patterns

Top Tips for Employee Absence

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Answers: Duvet days

Managing Absenteeism in the Call Centre