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Abandoned Calls

Discover our range of materials on Abandoned Calls, with definitions and practical advice on improving call-handling processes in call centres and BPOs.

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What Abandoned Call Targets Should we use?

What Abandoned Call Targets Should we use?

What Percentage of Callers Abandon in an IVR?

What Percentage of Callers Abandon in an IVR?

50 MORE Expert Tips to Improve Contact Centre WFM

50 MORE Expert Tips to Improve Contact Centre WFM

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

Omnichannel – What Is an Acceptable Waiting Time?

Omnichannel – What Is an Acceptable Waiting Time?

9 Mistakes to Avoid… Contact Centre Reporting

9 Mistakes to Avoid… Contact Centre Reporting

Do You Include All Abandoned Calls Within Your Statistics?

Do You Include All Abandoned Calls Within Your Statistics?

10 Bits of Best Practice Advice

10 Bits of Best Practice Advice

What is a Key Performance Indicator (KPI)?

What is a Key Performance Indicator (KPI)?

The Best Method for Calculating PCA%

The Best Method for Calculating PCA%

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