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Abandoned Calls

Discover our range of materials on Abandoned Calls, with definitions and practical advice on improving call-handling processes in call centres and BPOs.

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Customer Patience Appears to Be at an All-Time Low

Customer Patience Appears to Be at an All-Time Low

10 Ways to Improve Call Abandon Rate

10 Ways to Improve Call Abandon Rate

Debate Rages On About Whether Voicemails Count as Abandoned Calls

Debate Rages On About Whether Voicemails Count as…

Choppy Waters Ahead as Ofcom Remove Abandoned Calls 3% ‘Safe Harbour’

Choppy Waters Ahead as Ofcom Remove Abandoned Calls 3%…

A Third of Callers Too Impatient to Wait More Than 1 Minute

A Third of Callers Too Impatient to Wait More Than 1…

Improving Abandon Rate – From Wait Time to Win Time

Improving Abandon Rate – From Wait Time to Win Time

Tips to Improve Call Abandonment Rates

Tips to Improve Call Abandonment Rates

Reducing Abandoned Calls by Understanding Why

Reducing Abandoned Calls by Understanding Why

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