Report: Consumer Experience Survey

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This report provides the results of a recent study looking at key customer frustrations, the decline in people contacting customer service, customer churn by industry and how customer experience is improving on emerging channels of choice.

Survey content designed in collaboration by Conversion Research and Aspect Software.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Report: Consumer Experience Survey

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