Customers Expectations are Getting Higher

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Around a third of contact centres think that customers now have much higher expectations than they did 12 months ago.

Poll – “In the past 12 months have customer expectations changed?” – answers

Much Higher Expectations – 27%
Moderately Higher – 43%
About the Same – 27%
Lower Expectations – 3%
Much Lower Expectations – 0%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Customers Expectations are Getting Higher

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