New Upgrade Tackles Background Noise

The Jabra BIZ 2400 II corded headset has been announced.

The headset was designed for those contact centres that embrace the idea that their agents are their brand’s front-line ambassadors and want to provide them and their customers with the clearest, most comfortable conversation yet.

The headset adds an ultra noise-cancelling microphone, acoustic shock protection, enhanced speakers and more comfortable padding to the existing features found within the original Jabra BIZ 2400 series.

• Noise-cancelling microphone: Noise-cancelling microphones reduce unwanted background noise and are ideal in busy and noisy open-office environments. An ultra noise-cancelling variant is also available.
• Talk in comfort: Comfort is provided via a range of styles that match your individual needs and personal fit requirements. The light, ergonomically designed frames along with soft ear cushions and adjustable headbands help provide all-day comfort.
• Air Shock Microphone: When the microphone is close to the user’s mouth, there is a risk of respiratory noise. To reduce this, the microphone is aerodynamically designed and includes foam on the inside. This reduces the penetration of air shocks to the microphone, which optimises the call quality
• FreeSpin Boom-arm: The FreeSpin boom allows 360 degrees rotation, for positioning without breakages.
• Kevlar Reinforced Cords: Kevlar-reinforced cords are durable and can help lower the total cost of ownership.

Available in a variety of wearing styles, the headset is available in QD & USB versions.

“Where conversations are at the heart of a hard-working contact centre employee’s role, call clarity and all-day comfort are vital. The new Jabra BIZ 2400 II effectively fulfils both requirements to ensure health and safety compliance as well as increased productivity in order to achieve daily and weekly KPIs,” said Nigel Dunn, Managing Director at Jabra UK & Ireland. “It is no surprise that when agents are comfortable and can clearly hear the people they are speaking to, they are more productive – call wrap-up times improve, leading to more calls handled during a shift and, as a result, job satisfaction grows – the Jabra BIZ 2400 II facilitates this improved performance every time it’s used, making it a vital piece of contact centre equipment.”

For more information about Jabra, visit their website.