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28th August 2013
LiveOps have released a new eBook called “How to improve your bottom line through a better agent experience”.
Through a series of case studies, this eBook highlights how Multichannel Agents, or Super Agents, when empowered with the right technology, can increase productivity, deliver social customer service, mitigate risks, improve customer experience, and ultimately increase customer lifetime value.
The eBook specifically focuses on a private social media company, an electronics manufacturer and a telecommunications company, and contains a step-by-step guide to improving profits.
Click here to download the eBook
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
