Mohamad Ali joins Aspect

Aspect has appointed Mohamad Ali to the newly created role of CEO of the workforce optimisation division. As a key member of the executive team, Ali will play a critical role in accelerating Aspect’s market growth, customer development and product innovation.

Current Aspect CEO Jim Foy will be the CEO of the interaction management division and also assume the role of Executive Chairman of Aspect’s Board of Directors.

Before joining Aspect, Ali was a senior vice president at Avaya, serving as president of Avaya’s global services business, and previously as senior vice president of corporate development and strategy. Ali has also held various senior positions at IBM, including business development and strategy for the information management division, where he sourced and integrated key acquisitions, including Cognos, FileNet and Ascential Software.

“As a 20-year industry veteran with a background in information management and collaborative technologies, Mohamad brings the considerable benefit of his experience to Aspect and our commitment to delivering differentiated customer value,” said Jim Foy, Aspect Executive Chairman. “Workforce optimisation is a foundational element of our vision for next-generation customer experience solutions. Having Mohamad lead our efforts on that front is critical to our continued success in the market.”

“Aspect early-on saw the promise of integrating unified communications and collaboration enterprise technologies with next-generation customer experience in optimising customer-company interactions”, Ali stated.  “My focus on workforce optimisation affords me a particularly exciting opportunity to build on Aspect’s leadership to expand optimisation to customer experience processes across the enterprise.”