CX16 Customer Experience Event

THE DATE: 28 – 29 September 2016

THE LOCATION: Hilton Hotel, London Olympia

THE DESCRIPTION: This year’s Enghouse Interactive hosted CX16 event takes us to the Hilton London Olympia.

CX16 brings together thought leaders and industry experts alongside Enghouse customers and partners to collectively share best practice and gain insights into the latest CX trends. The event is designed for both practitioners and visionaries across industries and disciplines and is a perfect opportunity to share perspectives and key learnings on how to better manage and evolve their customer experience.

The theme of this year’s event is “The Age of the Digital Customer” and it explores how leading organisations are evolving their CX approach to leverage innovative approaches within their contact centre and customer-facing functions, to drive higher levels of customer satisfaction and loyalty whilst simultaneously reducing costs.

The conference explores through a series of seminars and hands-on practitioner sessions how several organisations are harnessing a CX strategy that’s anchored around digital channels to drive higher levels of satisfaction with both their customers and their employees.

Key themes include:

• Reducing customer effort by “Connecting your Enterprise”
• Mobility and self-service as part of your “Digital by Design” strategy
• Leveraging Microsoft Skype and CRM within your contact centre
• Quality & Control “Are you measuring the right things?”
• How to kick start your cloud contact centre

THE ORGANISERS: Enghouse Interactive