The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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29th April 2014
This eBook will explore four key steps that can lead to a highly successful knowledge management implementation.
Lots of companies have attempted to leverage knowledge management both internally and externally, but maximizing its use and value has not always proven easy. For many companies, it’s been a frustrating journey of implementing a knowledge solution only to find few people use it.
Step 1 – Know what Knowledge Management is
Step 2 – Hire a dedicated Knowledge Administrator
Step 3 – Make knowledge a key part of your Customer Care Strategy
Step 4 – Consider multiple ways to use knowledge
White Paper: written by Moxie Software.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
