The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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23rd October 2018
Aspect surveyed the inbound customer service capabilities of 1000+ companies across North America and Europe.
See what the “secret shoppers” found out about these companies and where the opportunities lie for those who wish to stand out from the crowd.
eBook written by: Aspect Software
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
