The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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15th October 2019
With voice recognition software becoming much more accurate, speech analytics can show substantial economic benefits in literally dozens of areas in your contact centre.
This eBook looks at 10 key benefits, which are natural areas to focus on when preparing your cost/benefit analysis.
eBook written by: Aspect
Click here to download your copy of the eBook.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
