Calabrio WFM Now Available in Microsoft Marketplace

Zendesk Sees Rising Demand for AI Voice Platforms

Puzzel Launches AI-Powered Virtual Agent Suite

8×8 Reports CX Growth Alongside Multiple Award and Product Launches

Tendfor Launches Version 3.19 of Microsoft Voice Platform

UJET Launches Google Cloud CCaaS for SMB Market

ElevenLabs Opens New Madrid Office

Content Guru Named Leader in IDC MarketScape 2025

Vonage Named CPaaS Leader by Frost & Sullivan

Uniphore Announces Acquisition of Orby AI

8×8 Adds New AI Enhancements to Its CX Platform

NiCE Unveils Agentic AI CX Frontline Research

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

ElevenLabs Named Google Cloud AI Partner of Year

New South Wales Rugby League Adopts AnywhereNow

Zoom Launches AI Companion 3.0 With New Agentic Capabilities

Sabio Delivers Europe’s Largest Google Agent Assist Deployment

Scorebuddy Has Rebranded to ScorebuddyCX

Smobi Partners With Vonage to Power RCS Messaging

8×8 Wins Five Stevie Awards in 2026

5 Ways Call Centres Can Support Their Agents This Summer

8×8 Has Unveiled Updated Platform Features to Improve CX

Police Forces Stall on AI Investment, Research Shows

AOK Bayern Moves Contact Centre to NiCE Cloud